Information on vacancies within luxury tour operator Bailey Robinson advertised here.
All our positions are based at our head office in Hungerford.
To be responsible for the efficient and cost effective air reservation booking processes for Bailey Robinson while assisting sister company Real Holidays.
Key Specific Duties:
Oversee the day to day reservations of flight bookings and additional services such as seat and meal reservations
Monitor PNR’s created by travel consultants, ensuring that the lowest appropriate fare is being used
Issuing all airline tickets, including exchanges, re-issues and processing refunds
Train staff members in the use of flights IT systems and flights contracts as required
Utilise extensive knowledge of airlines, fares and holding key contacts with airlines to help in resolving complicated issues as appropriate
Manage the relationship with our GDS to ensure we are on the best commercial terms, that they are providing the necessary support and the most relevant products are being utilised across the company
Understand the complex airline contracts and ticketing procedures
Check that all ticketing deadlines are adhered to by travel consultants
Promote special offers making sure travel consultants are aware of the best fares available
Seek to minimize ADMs, check BSP for any ADMs/ACMs or any other notices and log and dispute where needed
Run flight reports in the event of a crisis which may affect clients, for example industrial disputes, bad weather, ash clouds etc
Promote auxiliary products, such as lounge passes and airport car parking
Liaise frequently with internal departments
Maintaining effective filing systems
Attend suppliers meetings on and off site
Occasionally attend overseas familiarisation presentations
The above list of Key Specific Duties is not exhaustive. The job holder may be expected to carry out other duties as reasonably assigned from time to time, in line with their ability. The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements. The job holder is required to sign their acceptance of the job profile.
Please state your salary expectations and notice period in your covering letter.
Rewards and benefits
Bailey Robinson offers competitive salaries and include:
Group Human Resources Manager